Quick answer

Each paid charge has its own receipt in the CR series. From the record you download the receipt and, with Refund, record a refund by card or outside the platform.

This guide explains the receipts the competition issues, how to download them and how to refund money to a club. Everything is done from the charge’s record, under Payments.

Before you start

Receipts carry the club’s tax details, with its address and, if you have entered it, its postcode. If they are missing, you will see the banner “Complete the receipt details” under Payments and the Receipt blocked notice on the charge’s record. Complete them in the Receipts block of Club › Settings (Collections screen), which you also see in the side column of Payments › Settings. If your club is a Clybo’ customer, those details are read-only, with the text Change in Clybo’; you complete them in Clybo’.
Competition receipts carry the CR series, for example CR-2026-0001. The number is counted per organiser and per year. They are not invoices.
Clybo’ requests the card refund from Stripe using the club’s account. A card refund comes out of the same Stripe account that collected the payment, even if you have since connected another one.
Rejecting a proof, releasing places or waiving a charge does not refund money. If the club has already paid something, refund it yourself with Refund.

Step by step

1. Open the charge’s record

Select Payments in the competition menu and then the club’s name. On the record, the Receipt section lists the receipts for that charge.

2. Download the receipt

Select Download receipt next to the receipt you want. The button appears when the PDF is ready. Always download from the record: the Payments table does not have that button.

3. Understand the CR series and credit notes

Each paid charge generates a receipt in the CR series.
When you refund a charge that had a receipt, a negative receipt is issued, which is the credit note. Its line reads “Cancels receipt” followed by the number of the original receipt. It is downloaded like any other receipt.

4. Refund with Refund

Under the Refunds section, select Refund. The button only appears when there is an amount to refund. The Refund window opens with these fields:

Type: only appears if there are two options. Receipt refund is used when the charge has a receipt, and shows “A refund receipt will be issued”. Refund without receipt is used for money collected that has no receipt: the excess of an already settled payment, or what the club paid on a payment that never completed.
Amount: cannot exceed the maximum shown below, Maximum followed by the amount. If it does, you will see “The amount exceeds the maximum.”.
How: Card · from your Stripe account only appears if the charge has card payments. If there are several card charges, you choose one from the list, which shows the date of each charge. Outside the platform records a refund you have already made from your bank; you can note a Reference.
Reason: write why you are refunding the money.

Select Refund to record it. If the submission fails and you repeat it without changing anything, a second refund is not created.

5. Follow the status of each refund

The Refunds section shows each refund with its type, its payment method and its status:

In progress: the refund is still being processed.
Refunded: the refund has been made.
Failed: the refund did not complete.
To reconcile: there is no confirmation yet. Wait for it to be reconciled before recording another refund for the same amount.

6. Refund after cancelling the competition

If the competition is cancelled, Payments shows the banner “Competition cancelled · refund what was collected”. Everything collected must be refunded with Refund.

If something goes wrong

Banner “Complete the receipt details” or the Receipt blocked notice: the club’s tax details are missing. Complete them in the Receipts block of Club › Settings (Collections screen), which you also see in the side column of Payments › Settings. If your club is a Clybo’ customer, those details are read-only, with the text Change in Clybo’; you complete them in Clybo’.
“The amount exceeds the maximum.”: the amount is greater than what remains to be refunded. Lower the amount.
Card · from your Stripe account does not appear under How: the charge has no card payments. Use Outside the platform.
Overpaid · amount on the record: the club has paid too much. Refund the excess with Refund without receipt.
A refund in the Failed status: the refund did not complete. Before recording another, check your club’s Stripe account under Payments › Settings.

Next step

Confirm the competition’s transfers and payments: confirm proofs and manage pending charges.
Connect Stripe to collect entry fees: the account from which card refunds are made.

Is there a detail missing?

Email us at soporte@clybo.app and tell us which step you reached.